Returns & Exchanges

At Pawsionate, we want you and your pet to love your new look, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items. If your purchase isn't the perfect fit, we are committed to making it right with a simple and transparent process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.